Employee and Family Assistance Program

    The University of Saskatchewan cares about the health and well-being of all of its employees and their families.

    GuidanceResources® is an Employee and Family Assistance Program (EFAP) that offers free, confidential services to U of S employees and family members.

    Confidential Counselling

    • stress, anxiety and depression
    • relationship/marital conflicts
    • problems with children
    • job pressures
    • grief and loss

    Financial Information and Resources

    • tax questions
    • household budgeting
    • getting out of debt
    • credit card or loan problems
    • saving for university/college
    • retirement planning

    Legal Support and Resources

    • divorce and family law
    • debt and bankruptcy
    • landlord/tenant issues
    • real estate transactions
    • civil and criminal actions
    • contracts

    Work-Life Solutions

    • child care
    • moving and relocation
    • university/college assistance
    • elder care
    • adoption

    Wellness

    • nutrition
    • exercise
    • weight loss
    • smoking cessation

    Access services

    There are three ways to access your EFAP resources, 24 hours a day, 7 days a week:

    1. Call 306-966-4300 or toll-free at 1-844-44-USASK (1-844-448-7275).

    Your call will be answered by a highly-trained master’s-level clinician Guidance Consultant who will assess your immediate situation and provide you with the appropriate referral to local counsellors and other professionals who can assist with a wide range of behavioural, legal, financial and work-life concerns.

    Because your call will be answered directly by a Guidance Consultant, you may experience a short delay (up to 20 seconds). Please stay on the line, your call will be answered as quickly as possible. If for any reason you are having difficulty connecting via phone, please notify EFAP by email. Please provide a phone number where you can be reached and if a confidential voicemail can be left. A Guidance Consultant will contact you to provide service.

    In-person EFAP counsellors are located at the U of S Saskatoon campus as well as in various locations across Saskatoon, Canada and the world.

    2. Visit GuidanceResources® Online

    • Username: USaskEFAP (case sensitive)
    • Password: USaskEFAP1 (case sensitive)

    This comprehensive, interactive service provides expert content and unique tools to assist you in every aspect of your life, in a secure, easy-to-use, personalized environment.

    3. Download the mobile app.

    Install the guidanceresources®now app from the Google Play or the App Store.

    • Username: USaskEFAP (case sensitive)
    • Password: USaskEFAP1 (case sensitive)

    GuidanceResources® Now enables you to access a broad variety of employee assistance services including help sheets and finding providers via your smartphone.

    FAQs

    What is the University of Saskatchewan Employee and Family Assistance Program (EFAP)?

    The Guidance Resources® Employee and Family Assistance Program (EFAP) is a free and confidential service which provides psychological counselling, work-life solutions, health coaching and crisis intervention services to employees and their family members.

    The Guidance Resources® program is offered by ComPsych® Canada Ltd., an organization specializing in employee assistance programs.

    Why does the University of Saskatchewan provide an EFAP?
    The University of Saskatchewan cares about its employees and their family members. The EFAP is a resource that is provided to you, free of charge, to help you deal with personal and work-life concerns.
    Is the EFAP confidential?
    Yes, all calls and employee information are completely confidential.
    How do I access the EFAP services anonymously?

    If you prefer to access EFAP services anonymously, call the dedicated University of Saskatchewan intake line at 306-966-4300 or toll free at 1-844-44-USASK (1-844-448-7275) and follow this process:

    • Advise the Guidance Consultant at intake that you wish to access services anonymously.
    • The Guidance Consultant will collect the organization name and create a pseudo name, e.g., John/Jane Doe.
    • You may need to provide a postal code so the Guidance Consultant can search for the closest off site provider.
    • You will receive a client number to reference when you call back for additional services.
    • You will receive a certification number to reference when calling the counsellor to set up an appointment.
    • The certification number will be referenced for billing purposes.
    Who is eligible for the University of Saskatchewan EFAP?
    All University of Saskatchewan employees and their family members or those living within the employee’s household are eligible to use the EFAP program.
    Why should I use the EFAP services?

    There are many reasons why you may wish to take advantage of these free, confidential services. If you:

    • Are overwhelmed by the demands of balancing work and family.
    • Are experiencing stress, anxiety or depression.
    • Are dealing with grief or loss.
    • Need assistance with child or elder care.
    • Have legal or financial questions.
    • Have concerns about substance abuse.
    • Want nutrition health coaching.
    What happens when I call the EFAP?

    Your call will be answered by a highly-trained master’s-level clinician Guidance Consultant who will assess your immediate situation and provide you with the appropriate referral to local counsellors and other professionals who can assist with a wide range of behavioural, legal, financial and work-life concerns.

    Because your call will be answered directly by a Guidance Consultant, you may experience a short delay (up to 20 seconds). Please stay on the line, your call will be answered as quickly as possible.

    You may be referred to a counsellor located at the U of S Saskatoon campus, in another location in Saskatoon, Canada or around the world, based on your location.

    Call 306-966-4300 or toll-free at 1-844-44-USASK (1-844-448-7275) to speak with a Guidance Consultant.

    What counselling services does the EFAP provide?

    The EFAP provides free, short-term confidential counselling with local counsellors who can help you address stress, relationships, and other personal and professional issues you and your family may face.

    In-person counselling is provided for issues sucj as stress, anxiety and depression, relationship and marital conflicts, issues with children, job pressures, grief or loss and substance abuse. 

    How many counselling sessions does the EFAP provide?

    There is no pre-determined number of counselling sessions for you and your family members.

    However, the EFAP counselling is designed for short-term care and can help assess if you or your family member need comprehensive, longer-term counselling. In that case, a referral can be made for counselling through your benefits plan or community-based resources.

    How is my time away from work to attend any EFAP sessions accounted for?

    The University of Saskatchewan is committed to helping you maintain your health and well-being.

    • If you are attending an EFAP counselling session during working hours and you disclose to your supervisor your time away from work is to attend EFAP, then your time away is not deducted.
    • If you choose to not disclose to your supervisor that you are attending EFAP, then your time away must be accounted for as applicable (e.g., sick time, vacation time, personal leave, unpaid leave, etc.).
    What are some other avenues, besides EFAP, through which I can access counselling services?

    Extended Benefits Plan:
    Your University of Saskatchewan extended benefits plan may provide coverage for paramedical/medical professionals, including psychologists and social workers. There is a maximum dollar amount allocated for each type of practitioner per eligible person in a calendar year. Please visit your benefits plan information.

    Saskatchewan Health Services

    • The Saskatchewan Ministry of Health is the government ministry that is responsible for health care services in Saskatchewan. Your Saskatchewan Health Services card gives you coverage for many medical and community services. To learn more about your Saskatchewan Health benefits coverage, visit the Saskatchewan Health Benefits Coverage site.
    • The Saskatchewan Ministry of Health covers services that are provided through your local Saskatchewan health region for the treatment of mental health issues and mental disorders. Community resources such as Mental Health and Addiction Services provide children, youth and adults with services to support a wide range of emotional health concerns that include, but are not limited to; anxiety, depression, and relationship issues. Please contact your local Mental Health and Addiction Services for further information.
    How do I register online at GuidanceResources.com and download the free mobile app?

    Visit GuidanceResources® Online

    • Username: USaskEFAP (case sensitive)
    • Password: USaskEFAP1 (case sensitive)

    This comprehensive, interactive service provides expert content and unique tools to assist you in every aspect of your life, in a secure, easy-to-use, personalized environment.

    Download the mobile app.

    Install the guidanceresources®now app from the Google Play or the App Store.

    • Username: USaskEFAP (case sensitive)
    • Password: USaskEFAP1 (case sensitive)

    GuidanceResources® Now enables you to access a broad variety of employee assistance services including help sheets and finding providers via your smartphone.

    I am aware that ComPsych® Canada Ltd., has a U.S. parent company. Should I be concerned about the “Patriot Act” and the privacy and security of my personal information if I use the EFAP?

    The privacy and security of your personal information is important to The University of Saskatchewan and ComPsych® Canada Ltd.

    The U of S and ComPsych® Canada Ltd., are each required to comply with applicable privacy laws, including The Local Authority Freedom of Information and Protection of Privacy Act (Saskatchewan). Additionally, as further privacy protection, ComPsych® Canada Ltd., will maintain, transmit, store (including back-up storage) and process personal information within Canada.

    If you have concerns about the privacy and security of your personal information, there are other options available to you. You can access the EFAP services anonymously or you can access other counselling services.

    Information for Managers

    MANAGERS: How can I recommend the EFAP to an employee that I think might benefit from the service?

    You can make an informal referral. Informal referrals occur as the result of the employee sharing personal issues with you, the manager.

    You can use this as an opportunity to steer the employee in the direction of the EFAP and avoid becoming involved in the employee’s personal issues. The key to successful early intervention of problems in the workplace is for you to listen and to understand a request for help.

    To make an informal referral, contact the EFAP at 306-966-4300 or toll free at 1-844-44-USASK (1-844-448-7275).

    MANAGERS: How can the EFAP assist me in managing my own workplace stress?
    You can take advantage of the same services available to your employees—counselling for stress and other emotional concerns as well as assistance with work-life, legal and financial concerns that may be impacting your work and personal life.
    MANAGERS: How can the EFAP help me deal with difficult situations that may arise with my employees?

    You can speak with experts in substance abuse, workplace violence, organizational change issues and other concerns.

    If you need information and support when handling an employee issue, the clinical consult team can work with university HR staff to ensure all policies and procedures are followed.

    Speak to an expert 24/7, by calling the EFAP at 306-966-4300 or toll free at 1-844-44-USASK (1-844-448-7275) prior to meeting with your employee.

    MANAGERS: What services does the EFAP offer that will help me promote and maintain a healthy working environment?

    Orientation Sessions

    The EFAP provides orientation sessions to introduce the GuidanceResources® program to employees. There are also more than 100 workshops available (fees may apply) on a variety of personal, work-life and professional topics.

    These can be useful tools for developing employees and managers, as well as promoting and maintaining a healthy environment at work. Scheduling of workshops must be arranged through Wellness Resources at wellnessresources@usask.ca or 306-966-4580.

    Promotional Material

    You can request EFAP promotional materials (posters, flyers, HelpSheets) to put up in prominent areas in your work space to encourage employees to use EFAP services. At your next staff meeting, cover a couple of highlights about GuidanceResources®. Talk about the free financial, legal and counselling services offered as well as the various work-life services. Mention that the service now covers ALL household members in the employee’s home.

    Promotional materials can be obtained by sending a request to Wellness Resources at wellnessresources@usask.ca or 306-966-4580.

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